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Delivery and Return Policy

1. Introduction:

This Delivery Policy outlines the terms and conditions related to the delivery of laser-cut plywood or MDF CNC products by White Corner Group Pty Ltd, an Australian-based company specializing in laser cutting and CNC routing services for plywood and MDF. This policy is in accordance with Australian laws and regulations.

2. Shipping Information:

  • We offer nationwide shipping across Australia.

  • Shipping times and costs will vary based on the destination, size of the order, and the shipping method chosen by the customer.

  • Shipping costs will be clearly communicated during the checkout process.

3. Order Processing:

  • Orders will be processed within up to 3 business days after the order is placed and payment is confirmed.

  • Customers will receive an order confirmation email with details of their purchase and estimated delivery time.

4. Delivery Timeframes:

  • Estimated delivery times will be provided to customers during the checkout process based on their location.

  • Delivery times are approximate and may be subject to delays due to factors beyond our control, such as weather conditions, transportation issues, or unforeseen events.

5. Delivery Methods:

  • We utilize reputable third-party courier services for our deliveries.

  • Customers can choose from standard shipping or another shipping options, each with its own associated costs and estimated delivery times.

6. Tracking Orders:

  • Customers will receive a tracking number to track their order once it has been shipped.

  • Tracking information will be provided via email, allowing customers to monitor the progress of their delivery.

7. Delivery Address:

  • Customers are responsible for providing accurate and complete delivery addresses during the ordering process.

8. Delivery Acceptance:

  • Deliveries require a recipient to be present at the specified delivery address.

9. Damaged or Missing Items:

  • If a package arrives with visible damage, customers should refuse the delivery and contact us immediately.

  • If an order is received with damaged or missing items, customers must notify us within 24 hours of receiving the order. Customer should send us an image of the issue next to the packaging and a photo of the shipping label(s) to info@whitecorner.com.au within 24 hours of receiving the item, along with an explanation. We will then attempt to rectify the issue or send a replacement.

10. Order Tracking and Support:

  • For any inquiries about order status, tracking, or delivery, customers can contact our customer support team.

  • Our customer support team will be available during business hours to assist with any questions or concerns.

11. Changes to the Delivery Policy:

  • White Corner Group Pty Ltd reserves the right to make changes or updates to this Delivery Policy at its discretion.

  • Any changes will be communicated on our website and will apply to orders placed after the effective date of the updated policy.

  • By placing an order with White Corner Group Pty Ltd, customers acknowledge and agree to abide by the terms and conditions outlined in this Delivery Policy.

12. Order Modification and Cancellation:

  • Once an order is placed and payment is confirmed, customers cannot modify or cancel the delivery through the online platform.

  • If a customer needs to make changes to the delivery address or any other details, they should contact our customer support team as soon as possible.

  • Cancellation requests will be considered on a case-by-case basis and may be subject to a cancellation fee if the order has already entered the processing or shipping stage.

13. Delivery Cannot be Deleted:

  • Once an order has been placed and confirmed, the option to delete the delivery will not be available.

  • Customers are encouraged to carefully review their order details before completing the purchase to ensure accuracy.

  • Our company makes products to order and therefore will not accept any returns due to a change of mind. Please be sure to review all dimensions prior to making your purchase. 

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By placing an order with White Corner, customers acknowledge and agree to the terms and conditions outlined in sections 12 and 13 of this Delivery Policy.

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Last Updated: 19 December 2023

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